Additional details regarding the order

Hello and thank you for shopping at zoyaonline ,

It is important to us that you know that we are here for you even after your purchase and we will be happy to assist you with anything. We are available for you by phone at 054-4502609, Sunday - Thursday between 10:00 AM - 5:00 PM, and you can also send us WhatsApp messages outside of our phone answering hours.

If you have chosen the option of self-pickup from the company's warehouses at 4 Homa Street in Rishon Lezion, you will receive a notification as soon as your order is ready for pickup.

When ordering via courier, we guarantee delivery times of up to 10 business days from the date of order, but most orders will arrive within 2 business days. Please note that we do not consider the day of purchase, Sabbath days, Fridays, Saturdays, holiday evenings, or holidays as business days. To remote or small towns, our couriers will usually arrive within 5 business days, and during periods of promotions, before holidays, and at the beginning of the season, delivery may be delayed by up to 5 business days.

If more than 5 business days have passed and you still have not received your shipment, it is advisable that you contact us so that we can investigate the matter and prevent further delays. Full information about our shipping policy can be found at the link here – Shipping.

Transactions made on our site can be canceled , subject to the Consumer Protection Law, and in accordance with our regulations , and exchanges or returns can be made in a variety of ways .

The cancellation fees charged will not exceed 5% of the transaction value or 100 NIS (whichever is lower) .

The responsibility for the quality of the products when they leave the company's warehouses lies with us. We will be responsible for any case in which a defect is discovered in the manufacturing process of the specific product that has arrived to you, or, God forbid, a defect inherent in the product itself. The limit of liability that the site will bear in the event of damage resulting from the use of the product and/or failure to deliver the product will be up to the value of the product at the time of its purchase.

You can contact us on any issue, including canceling a transaction, using one of the following methods of contact:

Through these methods of hardening , you can contact us on any other issue.

We will be happy to serve you in the future!